Helpful Information for Our Customers
We want customers to have clear and useful information before placing an order and throughout the purchasing process. The answers below cover common questions about our products, orders, delivery, returns, refunds, payments, and customer support.
5C Container
Mount Vernon, TX 75457-6972
United States
Ordering & Products
Information about products, orders, and purchasing.
What does 5C Container sell?
5C Container supplies containers, cabins, accessories, and related products for customers in the United States.
How can I place an order?
Select the product you wish to purchase and follow the ordering and checkout instructions provided on our website.
If you need assistance before placing an order, contact our customer service team at sales@5ccontainer.com .
What currency are orders processed in?
Orders and approved refunds are processed in U.S. dollars (USD).
Can I contact you before placing an order?
Yes. Customers can contact 5C Container with questions about products, ordering, delivery, returns, refunds, or other purchasing information.
Email:
sales@5ccontainer.com
Phone:
(903) 452-8463
Shipping & Delivery
Information about order processing, delivery estimates, shipping charges, and carrier transit.
What is the order cut-off time?
Our order cut-off time is 2:00 PM.
Orders placed after 2:00 PM are treated as received on the next business day.
How long does order handling take?
Standard handling time is generally 1–2 business days, Monday through Friday.
How long does delivery take?
Standard carrier transit time is generally 3–10 business days, Monday through Friday.
Including standard handling and transit time, the estimated total delivery timeframe is approximately 4–12 business days.
Actual delivery times may vary depending on the carrier, destination, weather, transportation conditions, and other circumstances outside our direct control.
How much does shipping cost?
Standard shipping is $24 for orders below $1,000.
Orders of $1,000 or more qualify for free delivery, subject to the applicable shipping terms and destination requirements.
When is my order considered received?
Orders placed by the 2:00 PM cut-off are processed according to the applicable business-day schedule. Orders placed after 2:00 PM are treated as received on the next business day.
Returns & Exchanges
Information about return eligibility, return costs, product inspection, and return methods.
How long do I have to request a return?
Eligible returns may be requested within 30 days from delivery.
Please contact 5C Container before returning an item so that we can confirm eligibility and provide the appropriate return instructions.
Can I return a product if I changed my mind?
Eligible non-defective change-of-mind returns may be accepted within the 30-day return period, subject to the applicable return conditions.
- A 15% restocking fee applies.
- Return freight is paid by the customer.
- The returned product may be inspected before the return is approved.
What happens if my product is defective?
Accepted defective product returns are not subject to the 15% restocking fee. 5C Container covers the applicable return freight for an accepted defective return.
Please contact us before arranging a return and provide your order information and details about the reported issue.
Are slightly used products eligible for return?
New and slightly used products may be accepted for return where they meet the applicable return conditions and pass any required inspection.
How do I return an accessory?
Accessories are returned by mail using the return instructions provided by 5C Container.
Please contact us before shipping the item. Do not send a return to the business address without receiving return instructions.
How do I return a container or cabin?
Due to their size and nature, containers and cabins are returned through an arranged collection.
Contact our team before making arrangements so that the collection process can be coordinated with you.
Do you offer exchanges?
We do not offer exchanges for change-of-mind purchases.
Eligible customers may request a return in accordance with the applicable return terms. Rights and remedies that cannot lawfully be excluded remain unaffected.
Refunds & Payments
Information about refund processing and payment methods.
How long does a refund take?
Approved refunds are processed within 10 days from approval or, where applicable, within 10 days from receipt of the returned item.
After a refund has been processed, your bank or payment provider may require additional time to make the funds available.
How will my refund be paid?
Approved refunds are issued to the original payment method and processed in USD.
Is there a restocking fee?
A 15% restocking fee applies to eligible non-defective change-of-mind returns.
No restocking fee applies to accepted defective product returns.
What should I do if I have a payment question?
Contact our customer service team with your order information and details about your question.
Email:
sales@5ccontainer.com
Phone:
(903) 452-8463
Warranty & Product Support
Additional information about warranty-related product support.
Where can I find warranty information?
Please visit our dedicated Warranty page for additional information about applicable warranty support.
What should I do if there is a problem with my product?
Contact 5C Container as soon as reasonably possible with your order information and a description of the issue.
Depending on the circumstances, we may request photographs, videos, or other information needed to assess the reported issue.
Customer Support
We're available to assist with questions relating to your order or our policies.
Can I get help after placing an order?
Yes. Contact us with your order details and our customer service team can assist with questions concerning delivery, returns, refunds, product issues, and other order-related matters.
What information should I provide when contacting you?
If your question relates to an existing order, please provide the order information available to you and briefly describe the issue or question.
This helps our team identify the order and respond more efficiently.
How can I contact 5C Container?
You can contact us by email or phone:
Email:
sales@5ccontainer.com
Phone:
(903) 452-8463
Return Address
Please contact us before sending any product or return.
5C Container
753 County Road SE 4125
Mount Vernon, TX 75457-6972
United States
Do not send a return to this address without first contacting 5C Container and receiving return instructions.
Helpful Policy Pages
Please review our related policies for additional information about your purchase.
Still Have a Question?
Our customer service team can help with product questions, orders, shipping, returns, refunds, payments, and other customer-service matters.