Welcome to 5C Container
Thank you for visiting 5C Container. These Terms & Conditions govern your use of our website and your purchase of products through our online store.
By using this website or placing an order, you acknowledge that you have reviewed these Terms & Conditions and the policies referenced on this page.
We provide clear information about our products, pricing, payment options, shipping, delivery, returns, refunds, warranties, and customer support to help customers make informed purchasing decisions.
Business Information
Mount Vernon, TX 75457-6972
United States
1. Use of This Website
You may use this website only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce harmful code, or use the website for unlawful activities.
Website information is provided to help customers understand our products, ordering process, payment options, shipping, delivery, returns, refunds, and related services.
2. Product Information
We make reasonable efforts to keep product descriptions, specifications, images, pricing, and availability information accurate and current.
Product appearance, dimensions, specifications, and other characteristics may vary where applicable. Customers should review the product information available on the relevant product page before placing an order.
3. Orders & Order Acceptance
When you place an order through our website, you are submitting a request to purchase the selected product according to the information and terms presented during the ordering process.
Orders may be subject to product availability, payment authorization, accurate billing information, delivery information, and other applicable order requirements.
Order Cut-Off Time
Our standard order cut-off time is 2:00 PM.
Orders placed after 2:00 PM are treated as received on the next business day for processing purposes.
4. Pricing & Payment
Prices displayed on our website are shown in U.S. dollars (USD), unless otherwise stated on the relevant product or checkout page.
Customers are responsible for providing accurate billing, payment, and contact information during the ordering process.
Payment Information
Available payment methods and applicable payment conditions are presented during the purchasing process or described in our Payment Terms.
For additional information, please review our Payment Terms .
5. Shipping & Delivery
Shipping and delivery information is provided so customers can understand the expected handling time, transit time, delivery estimate, and applicable shipping charges before purchasing.
| Shipping Information | Details |
|---|---|
| Order Cut-Off | 2:00 PM |
| Handling Time | 1–2 business days, Monday–Friday |
| Transit Time | 3–10 business days, Monday–Friday |
| Estimated Total Delivery | 4–12 business days |
| Shipping Under $1,000 | $24 |
| Orders of $1,000 or More | Free delivery |
| Currency | USD |
For complete shipping information, please review our Shipping & Delivery Policy .
6. Returns & Refunds
Our Refund & Returns Policy forms part of these Terms & Conditions and explains the requirements for eligible returns and refunds.
Change-of-Mind Returns
Eligible non-defective change-of-mind returns may be requested within 30 days of delivery.
- 15% restocking fee applies.
- Customer is responsible for return freight.
- Returned products are subject to inspection.
Defective Products
Products that are defective may be eligible for return under our applicable return process.
- No restocking fee for eligible defective returns.
- 5C Container covers applicable return freight.
- Inspection may be required.
Refund Processing
Approved refunds are processed within 10 days of approval, or, where applicable, within 10 days of receipt and review of the returned product.
Approved refunds are issued to the original payment method in USD.
Additional processing time may be required by a bank, card issuer, or payment provider.
For complete requirements, please review our Refund & Returns Policy .
7. Return Methods
Accessories
Eligible accessories are returned by mail according to the return instructions provided by 5C Container.
Containers & Cabins
Due to their size and nature, eligible containers and cabins are returned through an arranged collection process.
8. Exchanges
We do not offer direct exchanges for change-of-mind purchases.
Customers may request an eligible return in accordance with our Refund & Returns Policy and may place a separate order for another product where available.
Applicable consumer rights or remedies relating to defective or non-conforming products remain available where required by applicable law.
9. Warranty
Certain products may be covered by applicable warranty terms and conditions.
Warranty coverage, limitations, and applicable procedures are described on our Warranty page.
10. Customer Responsibilities
Customers are responsible for providing complete and accurate information throughout the ordering and delivery process.
- Provide accurate billing and delivery information.
- Review product information before placing an order.
- Provide accurate telephone and email contact information.
- Review applicable shipping charges and delivery estimates.
- Follow the return instructions provided by 5C Container.
- Contact us promptly if there is an issue with an order or delivered product.
11. Website Information & Availability
We make reasonable efforts to keep website content, product descriptions, pricing, specifications, and availability information accurate and current.
Information may change from time to time as products, inventory, services, pricing, or business operations change.
If a material issue is identified with information associated with an order, we will communicate with the customer as appropriate.
12. Third-Party Services
Our website may use third-party services such as payment processors, delivery carriers, website technology providers, analytics services, or other service providers.
The availability, processing times, and performance of third-party services may be outside our direct control.
13. Events Outside Our Reasonable Control
Delivery dates and service availability may occasionally be affected by circumstances outside our reasonable control, including severe weather, transportation interruptions, carrier delays, natural events, or other circumstances affecting normal operations.
When such circumstances affect an order, we will make reasonable efforts to provide relevant information to the customer.
14. Customer Support & Contact
If you have questions about these Terms & Conditions, an order, product, payment, delivery, return, refund, or warranty matter, please contact 5C Container.
Phone
15. Return Address & Instructions
Returns should not be sent without first contacting our team and receiving return instructions.
5C Container
753 County Road SE 4125
Mount Vernon, TX 75457-6972
United States
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, policies, website, or business operations.
The current version published on this page will apply to future use of the website and future transactions, subject to applicable law.
17. Customer Rights
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.
Where applicable, customers retain rights and remedies relating to defective, faulty, or otherwise non-conforming products.
Related Policies
Please review these additional policies before completing a purchase.
Questions About Our Terms?
If you need clarification before placing an order or have a question about an existing order, our customer support team is available to assist.