We want returns to be straightforward and transparent. This policy explains eligibility, return methods, costs, exchanges, and refunds for orders delivered within the United States.
The key points of our return and refund process.
Please review these terms before requesting a return.
| Policy Area | Our Policy |
|---|---|
| Return Window | 30 days from delivery. |
| Defective Products | Accepted. No restocking fee. 5C Container pays return freight. |
| Change of Mind | Accepted subject to this policy. A 15% restocking fee applies and the customer pays return freight. |
| Product Condition | New and slightly used products may be accepted, subject to inspection. |
| Return Method | Accessories: returned by mail. Containers and cabins: arranged collection. |
| Exchanges | Not available for change-of-mind returns. Remedies for defective goods remain available. |
| Refund Timing | Within 10 days of return approval or, where applicable, of receiving the returned item. |
| Refund Method | Original payment method, in USD. |
| Eligible Locations | Addresses within the United States. |
You may request a return within 30 days from the date your order is delivered. Please contact us before sending anything back so we can confirm the correct procedure for your product and reason for return.
If a product is defective or arrives with a fault, contact us as soon as reasonably possible with your order number and details of the issue.
If you change your mind about a purchase, you may request a return within the 30-day window, subject to inspection and the terms below.
We accept returns of new and slightly used products, subject to inspection.
May be returned within the 30-day return period, subject to the conditions in this policy.
May also be accepted, subject to inspection and the nature of the return request.
The return method depends on the type and size of the product.
Generally returned by mail. Contact us first and we will provide return instructions.
Due to their size, these are returned through an arranged collection that our team coordinates with you.
Follow these steps to help us process your return efficiently.
Send your order number and reason for the return.
We confirm eligibility and share mail-return or collection steps.
Ship accessories as instructed, or schedule collection for containers and cabins.
After approval, we refund your original payment method.
We do not offer exchanges for change-of-mind purchases. An eligible return may instead be processed under the terms of this policy, and you are welcome to place a new order.
Approved refunds are processed within 10 days of approval or, where applicable, of the returned item being received.
Refunds are issued to the original payment method in USD.
| Return Reason | Return Freight | Restocking Fee |
|---|---|---|
| Defective Product | Covered by 5C Container | None |
| Change of Mind | Paid by the customer | 15% |
Please contact us before sending any product to this address.
753 County Road SE 4125
Mount Vernon, TX 75457-6972
United States
Our team can explain the return process, confirm eligibility, and provide return or collection instructions.